Kemp, Sid.
Quality management demystified / Sid Kemp. - New York : McGraw Hill, c2006. - xxii, 355 p.
Includes bibliographical references, glossary, and index.
Total quality management
Quality management demystified / Sid Kemp. - New York : McGraw Hill, c2006. - xxii, 355 p.
Includes bibliographical references, glossary, and index.
Total quality management