| 000 -LEADER |
|---|
| fixed length control field |
00630nam a2200169 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200218032931.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160801s19uu xx 00 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789712725647 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sancianco, Herbert M. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Creating great customer service / |
| Statement of responsibility, etc. |
Herbert M. Sancianco. |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Mandaluyong : |
| Name of publisher, distributor, etc. |
Anvil Pub., |
| Date of publication, distribution, etc. |
c2012. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 149p. : coll. ill. ; 18c |
| 500 ## - GENERAL NOTE |
|---|
| General note |
includes bibliography |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer service |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| Geographic subdivision |
Philippines |
| 852 ## - LOCATION |
|---|
| -- |
140.00Php |
| -- |
National Book Store |
| -- |
OLOPSC |
