| 000 -LEADER |
|---|
| fixed length control field |
00718nam a22002297a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230713123711.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
230713b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780367208936 |
| 040 ## - CATALOGING SOURCE |
|---|
| Linkage |
High School Learning Resource Center |
| Original cataloging agency |
High School Learning Resource Center |
| Transcribing agency |
High School Learning Resource Center |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF 5415.5 T67 2023 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Torres, Edwin N. |
| 9 (RLIN) |
33566 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Customer service marketing: |
| Remainder of title |
managing the customers experience |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London: |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
c2023 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
277 pages: |
| Other physical details |
colored illustrations; |
| Dimensions |
25cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer service |
| 9 (RLIN) |
33567 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer satisfaction |
| 9 (RLIN) |
33568 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Marketing |
| 9 (RLIN) |
33569 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Tingting Zhang |
| 9 (RLIN) |
33570 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
