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Managing the guest experience in hospitality / Robert C. Ford, Cherill P. Heaton.

By: Ford, Robert CMaterial type: Text

TextPublisher: Albany, NY : Delmar, c2000Description: xxiv, 432 p. : illSubject(s): Hospitality industry -- Customer services

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Item type	Current location	Call number	Status	Date due	Barcode
Books	College Learning Resource Center General Circulation	TX 911.3 C8 F67 2000 (Browse shelf)	Available		CL9007

Includes glossary, bibliographical references and index.

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