The problem-solving, problem-prevention, and decision-making guide : organized and systematic roadmaps for managers / Bob Sproull.
Material type:
Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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College Learning Resource Center Processing Center | Non-fiction | HD 30.23 .S721 2018 (Browse shelf) | Available | CL11888 |
Includes bibliographical references and index.
The dna of problems and problem solvers -- 4 basic tools of problem solving -- A structured approach to problem solving -- Define, describe and appraise the problem -- Investigate, organize and analyze the data -- Formulate and test a causal theory -- Choose the most probable cause -- Develop, test and implement solutions -- Implement, document, and celebrate -- Failing at problem solving -- A message for leadership -- A structured approach to problem prevention -- Defining high risk areas -- Defining problems, failure modes and effects -- Identifying the highest total risk problem -- Defining the most probable cause -- Developing a preventive measures plan -- Implement the preventive measures plan -- The case of the engineering backlog -- The case of the defective pinions -- The case of the cracking rails -- The case of the weld spatter -- A case study in problem prevention -- Decisions, decisions, decisions -- A case study in decision making -- Needs assessment.
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