Schmenner, Roger W. <br/><br/>
Plant and Service tours in operations management / 
Roger W. Schemenner. 
 - 3rd edtion 
 - New York :  McMillan,  c1991. 
 - xv,270p. ill. 
<br/><br/> Includes index 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial tours<br/>Service industries--Management