Total quality management :  a cross functional perspective / 
by Ashok Rae ... [et al.]. 
 - New York :  Wiley,  c1996. 
 - xxvi, 630 p. : ill. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management