Peppers, Don <br/><br/>
The one to one manager :  real-world lesson in customer relationships management / 
Don Peppers and Martha Rogers. 
 - Oxford :  Capstone Pub,  c2000. 
 - xiv, 268 p. 
<br/><br/> "Printed by MG Reprographics for National Bookstore".  Includes index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customers--Research