TY  - BOOK
AU  - Peppers,Don
TI  - The one to one manager: real-world lesson in customer relationships management 
PY  - 2000///
CY  - Oxford
PB  - Capstone Pub
KW  - Customer relations
KW  - Customers
KW  - Research
N1  - "Printed by MG Reprographics for National Bookstore"; Includes index
ER  -