Glaesser, Dirk. <br/><br/>
Crisis management in the tourism industry / 
Dirk Glaesser. 
 - Burlington, MA :  Butterworth-Heinemann,  c2006. 
 - xi, 270 p. : ill. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism--Management