TY  - BOOK
TI  - Quality management
PY  - 2005///
CY  - Boston
PB  - McGraw Hill
KW  - Quality management
KW  - Statistical methods
N2  - First ed. under title : Tools and methods for the improvement of quality, 2nd ed. authors: Howard Gitlow, Alan Oppenheim, and Rosa Oppenheim
ER  -