Robbins, Stephen P. <br/><br/>
Training in interpersonal skills :  TIPS for managing people at work / 
Stephen P. Robbins, Phillip L. Hunsaker. 
 - 4th ed. 
 - Upper Saddle River, NJ :  Pearson/ Prentice Halll,  c2006. 
 - xxv, 387 p. 
<br/><br/> Includes appendices, bibliographical references and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Supervision of employees<br/>Interpersonal communication