Ismail, Ahmed <br/><br/>
Front office operations and management / 
Ahmed Ismail. 
 - Singapore :  Delmar,  c2005. 
 - xix, 355 p. : figs; ill. 
<br/><br/> Includes glossary and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management.<br/>Hotel front desk personnel.