O'Shannessy, Vivienne <br/><br/>
Front office skills :  A practical approach / 
Vivienne, O'Shannessy. 
 - 1st ed. 
 - Singapore :  Pearson,  c2009. 
 - 370p. 
<br/><br/> Includes glossary, bibliography and index 
<br/><br/><label>ISBN: </label>9789810696153 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--textbooks<br/>Hospitality industry--employees--training of