Ford, Robert C. <br/><br/>
Total quality management for hospitality and tourism / 
Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton. 
 - Phil. ed. 
 - Pasig City :  Hiyas Press, Inc,  c2012. 
 - 522 pages:   illustrations;   23cm 
<br/><br/> Includes glossary and index 
<br/><br/><label>ISBN: </label>9789814352611 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism--Management<br/>Hospitality industry
<br/><br/><label>LC Class. No.: </label>G 155.A1 F6991 2012  / CL10506