TY  - BOOK
AU  - Ford,Robert C.
AU  - Sturman,Michael C.
AU  - Heaton,Cherrill P.
TI  - Total quality management for hospitality and tourism
SN  - 9789814352611
AV  - G 155.A1 F6991 2012 CL10506
PY  - 2012///
CY  - Pasig City
PB  - Hiyas Press, Inc
KW  - Tourism
KW  - Management
KW  - Hospitality industry
N1  - Includes glossary and index
ER  -