Evans, James R. <br/><br/>
Total quality management / 
James R. Evans and William M. Lindsay. 
 - Pasig City :  Cengage Learning Asia Pte. Ltd,  2013. 
 - 484 p. : ill. ; 23 cm 
<br/><br/> Includes appendices 
<br/><br/><label>ISBN: </label>9789814441001 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management