TY  - BOOK
AU  - Sinha,Nalin
TI  - Service quality management in cruise industry
SN  - 9788126150557
PY  - 2012///
CY  - New Delhi
PB  - Anmol Publications Pvt. Ltd
KW  - Hospitality industry
KW  - Management
N1  - Includes bibliographical references and index
ER  -