Crosby, Philip B. <br/><br/>
Quality is free :  the art of making quality certain / 
Philip B. Crosby 
 - New York :  Mentor Book,  1980. 
 - xi, 270 pages 
<br/><br/> Includes index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.