Carlaw, Peggy <br/><br/>
The big book of customer service training game / 
Peggy Carlaw, Vasudha Kathleen Deming. 
 - New York :  McGraw-Hill,  c1999. 
 - 209 p. : ill. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employees--Training of<br/>Customer services--Management