TY  - BOOK
AU  - Carlaw,Peggy
AU  - Deming,Vasudha Kathleen
TI  - The big book of customer service training game
PY  - 1999///
CY  - New York
PB  - McGraw-Hill
KW  - Employees
KW  - Training of
KW  - Customer services
KW  - Management
ER  -