Scannell, Edward E. <br/><br/>
The big book of people skill games :  quick, effective activities for making great impressions, boosting problem-solving skills and improving customer service / 
Eduard E. Scannell, Colleen A. Rickenbacher. 
 - NY :  McGrawHill,  c2010. 
 - 260p.: ill. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management games<br/>Interpersonal relations<br/>Customer relations<br/>Communication in management