TY  - BOOK
AU  - Scannell,Edward E.
AU  - Rickenbacher,Colleen A.
TI  - The big book of people skill games: quick, effective activities for making great impressions, boosting problem-solving skills and improving customer service 
PY  - 2010///
CY  - NY
PB  - McGrawHill
KW  - Management games
KW  - Interpersonal relations
KW  - Customer relations
KW  - Communication in management
ER  -