Kay, Frances <br/><br/>
Dealing with difficult people :  for rookies / 
Frances Kay. 
 - London :  Marshall Cavendish Business,  c2010. 
 - 168p. : ill. ; 23cm. 
<br/><br/> includes index. 
<br/><br/><label>ISBN: </label>9780462099781 
<br/><br/><label>Subjects--Personal Names: </label><br/>Psychology, industrial
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal conflict<br/>Problem employees