Sancianco, Herbert M. <br/><br/>
Creating great customer service / 
Herbert M. Sancianco. 
 - Mandaluyong :  Anvil Pub.,  c2012. 
 - xiii, 149p. : coll. ill. ; 18c 
<br/><br/> includes bibliography 
<br/><br/><label>ISBN: </label>9789712725647 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer relations--Philippines