TY  - BOOK
AU  - Sancianco,Herbert M.
TI  - Creating great customer service
SN  - 9789712725647
PY  - 2012///
CY  - Mandaluyong
PB  - Anvil Pub.
KW  - Customer service
KW  - Customer relations
KW  - Philippines
N1  - includes bibliography
ER  -