Aguilera, Reina Janish. Impact of standard operating procedure (SOP) to the efficiency of McDonalds Concepcion and Amang Rodeiguez Santolan service crews, The / Reina Janish Aguilera - Marikina City OLOPSC, March 2015 - vii, 48pages: illustration; 28cm Includes appendices and references. Approval Sheet Subjects--Topical Terms: Service crewTask performance LC Class. No.: TX 945 I341 2015 / THE00046