TY  - BOOK
AU  - Kotter, John P. 
TI  - Heart of Change, The: real-life stories of how people change their organizations
SN  - 9781422187333
AV  - HD 58.8 K68 2012 CL12164
PY  - 2012///
CY  - NY. Baldwinsville
KW  - Organizational change
ER  -