TY  - BOOK
AU  - Torres, Edwin N.
AU  - Tingting Zhang
TI  - Customer service marketing: managing the customers experience
SN  - 9780367208936
AV  - HF 5415.5 T67 2023 
PY  - 2023///
CY  - London
PB  - Routledge
KW  - Customer service
KW  - Consumer satisfaction
KW  - Marketing
N1  - includes index
ER  -