@book{92144,
	author = {Reina Janish Aguilera and Sherylen Ave},
	title = {Impact of standard operating procedures (SOP) to the efficiency of Mcdonalds Concepcion and Amang Rodriguez Santolan Service Crews, The /},
	publisher = {OLOPSC,},
	year = {c2015},
	address = {Marikina City:}
}