000			04179cam a2200625 i 4500
001			21825067
005			20230801145257.0
008			201130t20212021nyu b 001 0 eng c
010			_a 2020049224
015			_aGBC175940 _2bnb
015			_aGBC190843 _2bnb
016	7		_a020194423 _2Uk
016	7		_a020218326 _2Uk
020			_a9781541756670 _qhardcover
020			_a1541756673 _qhardcover
020			_z9781541756663 _qelectronic book
020			_a9781541701359 _qhardcover
020			_a1541701356
024	8		_a40030646708
035			_a(OCoLC)on1203135800
040			_aCLRC _beng _cCLRC _erda _dOCLCF _dBDX _dYDX _dTOH _dUKMGB _dUOK _dYDX _dYUS _dRCJ _6CLRC
042			_apcc
050	0	0	_aHD58.7 _b.S87 2021
100	1		_aSucher, Sandra J., _eauthor. _935090
245	1	4	_aThe power of trust : _bhow companies build it, lose it, regain it / _cSandra J. Sucher & Shalene Gupta.--
250			_aFirst edition.
260			_aNew York, NY: Public Affairs,
264		1	_aNew York, NY : _bPublicAffairs, Hachette Book Group, _c2021.
264		4	_c©2021
300			_avii, 288 pages ; _c25 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0	0	_gIntroduction: _tA moment of trust "in the small" -- _tWhat is trust? -- _tCompetence : the art and science of excellence -- _tMotives : a fine balance -- _tMeans : when all is fair -- _tImpact : our actions speak -- _tRecovery : regaining lost trust -- _tPower, trust, and leadership -- _tTrust as potential.
520			_a"Trust, at every level of business and society, has never mattered so much and at the same time. CEOs, managers, presidents, governors - leaders at every level and in every institution - face vexing issues and trade-offs. Many flounder, especially in a turbulent era when confronted with multiple crises and constituencies demanding change. How to bridge these gaps requires a new understanding of just what trust is, how it can be built, and regained when lost. Trust is, however, an elusive, even mushy, concept. Sandra Sucher and Shalene Gupta examine the science behind trust, grounding our understanding of why we humans trust in the first place, describing how customers, employees, community members and investors decide whether an organization or a person can be trusted. Creating and sustaining trust does not, they show, come from "reputation-building" and PR but by being the "real deal," creating products, services, and technologies that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. Then, through a framing of how to think through the elements of trust - competence, motives, means, impact - combined with in-depth stories from twenty years of research we emerge with a new understanding of the business, economic and societal importance of trust and how to regain it once lost. How to, in short, bridge the gap from where you are to where you should be"-- _cProvided by publisher.
650		0	_aOrganizational behavior. _935091
650		0	_aTrust. _935092
650		0	_aCorporate culture _xMoral and ethical aspects. _935093
650		0	_aLeadership _xMoral and ethical aspects. _935094
650		6	_aComportement organisationnel. _935095
650		6	_aConfiance. _935096
650		6	_aCulture d'entreprise _xAspect moral. _935097
650		6	_aLeadership _xAspect moral. _935098
650		7	_aBUSINESS & ECONOMICS / Economics / General. _2bisacsh _935099
650		7	_aCorporate culture _xMoral and ethical aspects. _2fast _0(OCoLC)fst00879631 _935093
650		7	_aLeadership _xMoral and ethical aspects. _2fast _0(OCoLC)fst00994713 _935094
650		7	_aOrganizational behavior. _2fast _0(OCoLC)fst01047801 _935091
650		7	_aTrust. _2fast _0(OCoLC)fst01158174 _935092
700	1		_aGupta, Shalene, _eauthor. _935100
906			_a7 _bcbc _cpccadap _d2 _eepcn _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c89170 _d89170