Tourniaire, Francoise
The art of software support : design and operation of support centers and help desks / Francioise Tournaiaire and Richard Fareell. - Upper Saddle River, NJ : Prentice Hall PTR, c1997. - xii, 336 p. : ill.
Includes appendices, bibliography and index
Software support
Computer software industry--Customer services
The art of software support : design and operation of support centers and help desks / Francioise Tournaiaire and Richard Fareell. - Upper Saddle River, NJ : Prentice Hall PTR, c1997. - xii, 336 p. : ill.
Includes appendices, bibliography and index
Software support
Computer software industry--Customer services