| 000 -LEADER |
|---|
| fixed length control field |
00707nam a2200157 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190520021419.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090327s19uu xx 00 eng d |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Tourniaire, Francoise |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The art of software support : |
| Remainder of title |
design and operation of support centers and help desks / |
| Statement of responsibility, etc. |
Francioise Tournaiaire and Richard Fareell. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Upper Saddle River, NJ : |
| Name of publisher, distributor, etc. |
Prentice Hall PTR, |
| Date of publication, distribution, etc. |
c1997. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 336 p. : ill. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes appendices, bibliography and index |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Software support |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Computer software industry |
| General subdivision |
Customer services |
| 852 ## - LOCATION |
|---|
| -- |
1475.00Php |
| -- |
OLOPSC |
