Ford, Robert C.
Total quality management for hospitality and tourism / Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton. - Phil. ed. - Pasig City : Hiyas Press, Inc, c2012. - 522 pages: illustrations; 23cm
Includes glossary and index
9789814352611
Tourism--Management
Hospitality industry
G 155.A1 F6991 2012 / CL10506
Total quality management for hospitality and tourism / Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton. - Phil. ed. - Pasig City : Hiyas Press, Inc, c2012. - 522 pages: illustrations; 23cm
Includes glossary and index
9789814352611
Tourism--Management
Hospitality industry
G 155.A1 F6991 2012 / CL10506