Managing the guest experience in hospitality / Robert C. Ford, Cherill P. Heaton.
Material type:
TextPublisher: Albany, NY : Delmar, c2000Description: xxiv, 432 p. : illSubject(s): Hospitality industry -- Customer services
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College Learning Resource Center General Circulation | TX 911.3 C8 F67 2000 (Browse shelf) | Available | CL9007 |
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| TX 911.3 C65 K79 1999 Management accounting for hospitality and tourism / | TX 911.3 C65 L49 2003 Controlling restaurant & food service operating costs / | TX 911.3 C65 N38 2007 Controlling foodservice costs : | TX 911.3 C8 F67 2000 Managing the guest experience in hospitality / | TX 911.3 C8 H869 2013 Customer service for hospitality and tourism / | TX 911.3 C8 T396 2016 Customer services : | TX 911.3 E4 O28 2004 Using computers in hospitality / |
Includes glossary, bibliographical references and index.
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