Peppers, Don
The one to one manager : real-world lesson in customer relationships management / Don Peppers and Martha Rogers. - Oxford : Capstone Pub, c2000. - xiv, 268 p.
"Printed by MG Reprographics for National Bookstore". Includes index.
Customer relations
Customers--Research
The one to one manager : real-world lesson in customer relationships management / Don Peppers and Martha Rogers. - Oxford : Capstone Pub, c2000. - xiv, 268 p.
"Printed by MG Reprographics for National Bookstore". Includes index.
Customer relations
Customers--Research