| 000 -LEADER |
|---|
| fixed length control field |
00650nam a2200169 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190520022307.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
080410s19uu xx 00 eng d |
| 100 10 - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Peppers, Don |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The one to one manager : |
| Remainder of title |
real-world lesson in customer relationships management / |
| Statement of responsibility, etc. |
Don Peppers and Martha Rogers. |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxford : |
| Name of publisher, distributor, etc. |
Capstone Pub, |
| Date of publication, distribution, etc. |
c2000. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 268 p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
"Printed by MG Reprographics for National Bookstore". |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customers |
| General subdivision |
Research |
| 852 ## - LOCATION |
|---|
| -- |
OLOPSC |
| -- |
259.00Php |
