The art of software support : design and operation of support centers and help desks / Francioise Tournaiaire and Richard Fareell.
Material type:
TextPublisher: Upper Saddle River, NJ : Prentice Hall PTR, c1997Description: xii, 336 p. : illSubject(s): Software support | Computer software industry -- Customer services
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Books
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College Learning Resource Center General Circulation | QA 76.76 S66 T68 1997 (Browse shelf) | Available | CL6662 |
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| QA 76.76 O67 B854 1993 The least you need to know about DOS / | QA 76.76 O67 B854 1993 The least you need to know about DOS / | QA 76.76 S64 P37 1986 Handbook of software maintenance : | QA 76.76 S66 T68 1997 The art of software support : | QA 76.76 U84 B47 1992 PC tools : | QA 76.76 W56 B69 1991 SQLWindows : | QA 76.76 W56 B69 1991 SQLWindows : |
Includes appendices, bibliography and index
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