Olopsc Library

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1.
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The art of software support : design and operation of support centers and help desks / Francioise Tournaiaire and Richard Fareell.

by Tourniaire, Francoise.

Material type: Text Text; Format: print Publisher: Upper Saddle River, NJ : Prentice Hall PTR, c1997Availability: Items available for loan: College Learning Resource CenterCall number: QA 76.76 S66 T68 1997 (1).

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2.
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Managing the guest experience in hospitality / Robert C. Ford, Cherill P. Heaton.

by Ford, Robert C.

Material type: Text Text; Format: print Publisher: Albany, NY : Delmar, c2000Availability: Items available for loan: College Learning Resource CenterCall number: TX 911.3 C8 F67 2000 (1).

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3.
Customer service for hospitality and tourism / Simon Hudson and Louise Hudson.

by Hudson, Simon.

Material type: Text Text; Format: print Publisher: Woodeaton, Oxford : Goodfellow Publishers, 2013Availability: Items available for loan: College Learning Resource CenterCall number: TX 911.3 C8 H869 2013 (1).

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4.
Guest management / R. K. Arora.

by Arora, R. K.

Material type: Text Text; Format: print Publisher: New Delhi : APH Publishing Corporation, 2011Availability: Items available for loan: College Learning Resource CenterCall number: TX 911.3 M27 Ar677 2011 (1).

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5.
Customer services : authored and edited by 3G Elearning FZ LLC. intermediate /

by 3G Elearning FZ LLC.

Material type: Text Text; Format: print Publisher: UAE : 3G Elearning FZ LLC, 2016Availability: Items available for loan: College Learning Resource CenterCall number: TX 911.3 C8 T396 2016 (1).

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6.
Services marketing : integrating customer focus across the firm / Zeithaml, Valerie A.

Edition: 7th., international student ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : McGraw-Hill Education, c2018Availability: Items available for loan: College Learning Resource CenterCall number: HD 9980.5 Z48 2018 (1).

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7.
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The big book of customer service training game / Peggy Carlaw, Vasudha Kathleen Deming.

by Carlaw, Peggy | Deming, Vasudha Kathleen.

Material type: Text Text; Format: print Publisher: New York : McGraw-Hill, c1999Availability: Items available for loan: High School Learning Resource CenterCall number: HF 5549.5 T7 C298 1999 (1).

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8.
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Influence of marketing mix to the profitability of selected mini groceries in Bayan Marikina City, The / Shiely Anne A. Andaluz

by Andaluz,Shiely Anne A | Dela Cruz, ALyssa Angelique G | Reyes, Patricia Anne L | Tibay, Princess Sarah L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Marikina City OLOPSC, March 2015Availability: Items available for loan: College Learning Resource CenterCall number: HD 9321 I432 2015 (2).

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9.
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Impact of importation of China-Made Footwear on selected small to Medium Shoe Manufacturers in Marikina City / Derick James B. Castillo, Jovelyn D. Lotivo, Rochelle Joy Viernes,

by Castillo, Derick James B | Jovelyn D. Lotivo | Rochelle Joy Viernes.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Marikina City OLOPSC, c2019Availability: Items available for loan: College Learning Resource CenterCall number: HD 9787 C37 2019 (2).

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10.
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Distinguishing the quality of customer services between Jollibee foods corporation and Jollibee franchised in J.P. Rizal and Marikina Heights, Marikina City / Rachelle Anne T. Romero

by Rachelle Anne T. Romero | Joraine G. Virtucio.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Marikina City: OLOPSC, c2008Availability: Items available for loan: College Learning Resource CenterCall number: TS 155 R756 2008 (2).

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11.
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Perceptions of customers on product and services of Chowking C&B, Mall Marikina Heights / Calayag, Analyn

by Calayag, Analyn | Enriquez, Mary Joy | Mendoza, Adrian Marc | Palmero, Mark William | Purkhart, Susanne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Marikina City: OLOPSC, October 2010Availability: Items available for loan: College Learning Resource CenterCall number: HQ 541 P41 2010 (1).

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12.
Customer care, service and hospitality ethics / 3G E-learning

by 3G E-learning LLC.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York, NY: 3G E-learning, c2023Availability: Items available for loan: College Learning Resource CenterCall number: TX 911.3 C87 2023 (1).

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13.
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Assessment of service quality on customer satisfaction and perception in Miguel and Maria Marikina City: an input for service enhancement / Jaime Nico E. Buenaventura

by Jaime Nico E. Buenaventura.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Marikina City: OLOPSC, c2019Availability: Items available for loan: College Learning Resource CenterCall number: HF 5415.335 B84 2019 (2).

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14.
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Customer satisfaction on quality of claim service on HMO Company / Adrienne Jazelle M. Eguaras

by Eguaras, Adrienne Jazelle M.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Marikina City: OLOPSC, c2020Availability: Items available for loan: College Learning Resource CenterCall number: HG 8091 E48 2020 (1).

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15.
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Utilization of 21st century marketing strategies of car dealers and the consumer buying behavior in Marikina City / Ruffa Mae B. Mendoza

by Mendoza, Ruffa Mae B.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Marikina City: OLOPSC, c2020Availability: Items available for loan: College Learning Resource CenterCall number: HF 5415.5 M46 2020 (1).

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16.
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Simple ways to manage your service customers / Promod Batra

by Batra, Promod.

Edition: First editionMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: Singapoer: SSMB Publishing Division, c1995Availability: Items available for loan: College Learning Resource CenterCall number: HF 5415.5 .B37 1995 (1).

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17.
Customer care, service & hospitality ethics / 3G E-Learning LLC.

by 3G ELearning LLC.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : 3G E-Learning, 2023Availability: Items available for loan: College Learning Resource CenterCall number: CIR HF5415.5 .C87 2023 (1).

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18.
Services marketing : integrating customer focus across the firm / Valerie A. Zeithmal... [et. al]

by Zeithaml, Valeri A [author] | Bitner, Mary Jo [author] | Gremler, Dwayne D [author] | Mende, Martin [author].

Edition: 8th Edition.Material type: Text Text; Format: print ; Literary form: Not fiction New York, NY : McGraw Hill, 2024Availability: Items available for loan: College Learning Resource CenterCall number: CIR HD 9980.5 Se491 2024 (1).

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